Civil Service Supervisor Exam 2025 – 400 Free Practice Questions to Pass the Exam

A supervisor should approach employee conflicts by using active listening and mediating solutions because this method fosters a collaborative environment where all parties feel valued and heard. Active listening allows a supervisor to fully understand the perspectives and emotions involved in the conflict, which is crucial for identifying the root causes and addressing them effectively.

By mediating solutions, the supervisor encourages the employees to participate in the resolution process, promoting a sense of ownership and responsibility towards the outcome. This approach not only helps to resolve the immediate conflict, but also strengthens workplace relationships, enhances communication, and prevents future issues from arising. It empowers employees to develop conflict resolution skills themselves, fostering a healthier and more collaborative workplace culture.

In contrast, avoiding issues can lead to further escalation, immediate bias towards one party can create resentment, and imposing strict rules without discussion can result in a feeling of oppression and disengagement among employees. Together, these alternatives demonstrate less effective strategies for conflict resolution compared to the constructive approach of active listening and mediation.